Frequently Asked Questions

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1. General
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2. Product
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3. Payment
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4. Shipping
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5. Contact

1. General Questions

What is your return policy?

We accept returns up to 05 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

 

Once we have received the product(s), we will refund you according to the method of payment you have used within 1 to 5 working days:

 

  • If you paid by card, we will credit your account.
  • If you paid by Paypal, the refund will be credited to your wallet account.
  • If you paid by bank transfer, the credit will be made to your credit card account.
  • If you paid by financing, we will proceed to make a total or partial cancellation of the amount financed, depending on the case.
  • If the payment was made by cash balance, it will be returned to your cash balance.
  • If the payment was made by commercial balance, it will be returned in commercial balance.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. yet...

 

2. Product Questions

What size should I order?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.

What is the material of this product?

The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.

How do I care for this product?

Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.

Can I see this product in other colors?

If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.

What destination do you ship to?

We ship worldwide!

Where is my package?

Once your order has been shipped you will receive an email with your tracking number and details in it.

Is my billing and packaging discreet?

We ensure that orders are discreetly packaged, arriving in unmarked boxes or envelopes.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing hello@luvpip.com

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at hello@luvpip.com.

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